Troubleshooting Guide

Zscaler App Auto Re-enable.
Troubleshooting Summary from Zscaler: - Update Policy - Check the Z-app version - The requested feature Zscaler app automatically re-enabling th...
Fri, 12 Jul, 2019 at 1:09 PM
Provisioning not updating from Azure AD to Zscaler
- Check the provisioning from Local AD to Azure AD if it is updating - Manual Sync on Azure AD - Check the configuration on Zscaler Resolution:...
Fri, 12 Jul, 2019 at 1:16 PM
Adobe Creative Cloud Apps Update Issue
Please see the link below. https://help.zscaler.com/zia/public-key-pinning-and-zscaler
Fri, 12 Jul, 2019 at 1:22 PM
Unable to Deploy on Azure Portal
- Check file permissions. - Add exclusion for .zip on the file permission. - Check policies.
Fri, 12 Jul, 2019 at 1:40 PM
Blocked Downloading from AWS servers
Zscalar blocks the download from this URL:   https://bulma.io, it is completely safe URL. " Resolution: Add https://bulma.io to the SSL bypass ...
Fri, 12 Jul, 2019 at 1:26 PM
TeamViewer not Updating
Please see the link below. https://help.zscaler.com/zia/public-key-pinning-and-zscaler
Fri, 12 Jul, 2019 at 1:31 PM
Not able to Publish Azure Function App from Visual Studio | Zscaler
- Add .azurewebsites.net to SSL bypass
Fri, 12 Jul, 2019 at 1:41 PM
Local payment gateway URL/ Twilio Message Service
- Was not able to connect Local payment gateway URL. - Twilio Message Service Issue. Resolution: Enable IP surrogate and pointed to the new Gateway....
Fri, 12 Jul, 2019 at 1:44 PM
iTunes: Can't connect to Apple ID Server
The issue can be solved when you exempt host ".apple.com" on SSL inspection policy .
Wed, 17 Jul, 2019 at 1:08 PM
How to check if you are connected to Zscaler
Visit ip.zscaler.com: Connected: Not Connected :
Wed, 23 Sep, 2020 at 12:24 PM